Frequently Asked Questions

What is Velocio Renewed?

As part of our commitment to finding a better way of creating and servicing high-quality performance cycling apparel, we are excited to offer Velocio Renewed: our latest collection of revived, repurposed and reconditioned apparel. Extending the quality and durability our brand is known for, Velocio Renewed answers the question of how to get the most from every piece.  Now, a product's life doesn’t have to end with a small tear, a ripped seam or cosmetic blemish.

Where do Velocio Renewed clothes come from?

Currently we are renewing products that are returned through our Signature Guarantee and returns program. Some products have been worn and show minor wear, some have tears or abrasions, while others have minor cosmetic defects and cannot be restocked and sold as “new”.

How does renewal work?

The Velocio Renewed takes previously worn, damaged, defective or returned products and sends them to The Renewal Workshop,  experts in creating and executing circular product systems, where these products go through a rigorous 7-step process to become renewed.

To learn more about and see the entire process, please click here.

What is the cleaning process?

All renewed products are washed to a “clean as new standard” using the Tersus CO2 cleaning system, the most advanced waterless cleaning technology. Items that cannot be cleaned in the Tersus system are washed in commercial grade washing machines. Every renewed product begins it’s second life here, in the advanced washing machine, to ensure it arrives in your hands  as clean as the day it was made. From this point forward, every step and station of the process involves cleaning and sanitization.   

For more information on the process, please click here.

What happens to clothes that are unrepairable?

If items are beyond repair, our partners recycle them to the highest available value. That means the material will be used to make something new – or upcycled. Sometimes the material is too damaged to be used again, so these materials are collected for recycling. While recycling innovation for textiles is still new, our partners are able to conduct R&D, and supply feedstock for that research.


Velocio Renewed product is currently only available and shipped to US based customers.

Flat Rate $10 Shipping:  Orders ship via USPS

For Returns, customers pay a flat shipping fee of $5 through our returns manager, Returnly.

Return Policy

Wrong size or not quite right for some other reason? No problem. If you don't love your purchase for any reason, return it within 30 days. After the item is received, a full refund will be issued.  It can take up to five business days to show up in your account. Refunds are made to the original payment method for the purchase price.

What happens if you find something we missed or a repair needs a little follow up TLC? We've got you covered for a full year after your purchase. Details are in the Warranty Policy below. 

Customers are responsible to pay a flat shipping fee of $5. 

To initiate a return, please visit our Return Center.

For all of our returns and warranty questions, email us at

Velocio Renewed Limited Warranty Policy

All Velocio Renewed products are warrantied for defects and damages to the specific repair we made, and/or defects in the original product for one year after the renewed product was purchased.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

Please contact with any questions.

why are there multiple listings of the same product?

Because we are selling different generations of renewed product, you may see multiple listings for the same product name. In this case, it is important to check the product details and product images to confirm that the item will meet your expectation.

In most cases, the differences between generations may be a different zipper, leg gripper, or use of recycled content.

Discount Codes & Gift Cards

We do not offer discount codes or gift cards on Any discount codes or gift cards from are not transferable to